Executive IT Deskside Support Specialist

HCL America Inc; Melvindale (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

HCL America Inc is seeking an IT support specialist to provide customer service support at various locations. Your role will involve offering direct face-to-face support, diagnosing and resolving IT issues, and performing hardware repairs.

Candidates must possess excellent communication and problem-solving skills, with a professional demeanor and a strong understanding of IT systems. This position is based in Melvindale, Michigan, and is not offering relocation assistance.

Qualifications

• Strong customer service and training skills.
• Experience troubleshooting desktop and laptop hardware.
• Self-motivated with excellent time management skills.

Responsibilities

• Provide world-class end-user support.
• Diagnose and resolve IT problems.
• Perform hardware break/fix support.

Skills

Customer service skills

Strong problem solving

Microsoft Office skills

Strong Break/Fix skills

IT troubleshooting

Tools

Ticketing systems (BMC, SNOW, RequestCenter)

SCCM

Video conferencing tools

Job description

HCL America Inc is seeking an IT support specialist to provide customer service support at various locations. Your role will involve offering direct face-to-face support, diagnosing and resolving IT issues, and performing hardware repairs.

Candidates must possess excellent communication and problem-solving skills, with a professional demeanor and a strong understanding of IT systems. This position is based in Melvindale, Michigan, and is not offering relocation assistance.