Desktop Support Engineer - Windows & Hardware Expert

HCLTech; San Diego (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

10 days PTO or unlimited PTO

10 paid holidays

Job summary

HCLTech is seeking a Desktop Support Engineer in San Diego to resolve incidents, upgrade hardware and software, and install new equipment for customers. The role includes PC refresh, new hire installs, device moves, and retirement/disposal processes, plus printer installation and L1 troubleshooting.

You will handle tickets, manage inventory, and escalate issues when needed while maintaining professional communication with clients and engineers. Training and team meetings are part of the job.

Qualifications

• Experience as Desktop Support Engineer or Field Services Technical Support Engineer.
• Ability to resolve incidents and upgrade software/hardware, install new hardware (monitors, docking stations, keyboards).
• Diagnose and resolve OS and application issues (Windows 10/11, Office 365, Teams).
• Install/configure IT equipment, perform PC refresh, deploy new hire installs, moves, retirement, and device disposal.

Responsibilities

• Address hardware, software, and networking tickets.
• Manage stock room and inventory.
• Escalate unresolved issues to higher support levels.
• Create and maintain technical documentation and manuals.
• Record and document requests using the SNOW ITSM tool.
• Provide timely, professional service delivery and client communication.
• Determine best solutions based on issue details and customer input.
• Participate in team meetings and training.
• Install printers and perform L1 printer troubleshooting.

Skills

Desktop Support

Field Services

Incident Resolution

Windows 10/11

Office 365/Teams

VIP Support

Printer Setup

Documentation

Communication

Team Collaboration

Inventory Management

L1 Troubleshooting

Tools

SNOW ITSM

Job description

HCLTech is seeking a Desktop Support Engineer in San Diego to resolve incidents, upgrade hardware and software, and install new equipment for customers. The role includes PC refresh, new hire installs, device moves, and retirement/disposal processes, plus printer installation and L1 troubleshooting.

You will handle tickets, manage inventory, and escalate issues when needed while maintaining professional communication with clients and engineers. Training and team meetings are part of the job.