Desktop Support Pro: Field Troubleshooting & Exec Support

HCLTech

Lima (OH)

On-site

USD 40,000 - 66,000

Full time

7 hours ago

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Job summary

HCLTech in Lima, Ohio is seeking an on-site IT Support Technician to provide hands-on hardware and software troubleshooting for desktops, laptops, and tablets, with a strong customer-service orientation.

The role requires basic networking knowledge, Windows and macOS troubleshooting, and the ability to work independently in a large facility. A background check and a valid driver’s license are required; benefits and career growth opportunities are available.

Qualifications

Must possess a professional demeanor with strong customer service, consulting, and training skills.
Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment.
Basic understanding of networks, Intel servers, and telecom systems.

Responsibilities

Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
Strong Microsoft Windows operating system troubleshooting skills.
Strong macOS troubleshooting skills (Big Sur and above).
Excellent problem-solving and critical-thinking abilities.
Strong written and verbal communication skills.
Self-motivated with the ability to work independently and with minimal supervision.
Detail- and process-oriented mindset.