Cross-Platform Desktop Support Technician

HCLTech; Melbourne (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Job summary

HCLTech in Melbourne, FL seeks an IT Support Technician to provide on-site user support, troubleshoot hardware, and coordinate with teams for issue resolution. The role emphasizes customer service, training, and proactive problem-solving across Windows and macOS environments.

The candidate should have strong communication skills, be self-motivated, and able to work independently with minimal supervision while meeting security and transportation requirements.

Qualifications

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

Skills

Customer service

Training skills

Desktop repair

Laptop repair

Field support

Networking basics

Dell hardware

Microsoft Office

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication

Self-motivation

Attention to detail

Background check clearance

Driver's license

Education

CompTIA A+

Microsoft MCSA (Windows 7, 8, or 10)

CCNA or CCNP networking

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Job description

HCLTech in Melbourne, FL seeks an IT Support Technician to provide on-site user support, troubleshoot hardware, and coordinate with teams for issue resolution. The role emphasizes customer service, training, and proactive problem-solving across Windows and macOS environments.

The candidate should have strong communication skills, be self-motivated, and able to work independently with minimal supervision while meeting security and transportation requirements.