Desktop Support Engineer - Windows & Network

HCLTech; Marysville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

HCLTech is seeking a Desktop Support Technician to serve as the single point of contact for IT support issues. The role collaborates with end users, the service desk, and the team lead to resolve incidents and fulfill requests across the site.

Responsibilities include high customer service, deskside support, ticket management in SNOW, and ownership of issues through resolution or escalation. Strong Windows, Office 365, and AV support experience is preferred.

Qualifications

• A+ certification and CCNA required.
• 2+ years of experience in Microsoft Windows and network troubleshooting.
• Strong interpersonal and effective communicator skills.
• Excellent analytical and problem-solving abilities.
• Excellent time management and organization skills.
• Experience with Office 365 and ServiceNow preferred but not required.
• Familiar with PC imaging tools and remote control tools.
• Experience with Audio/Visual equipment used in conference rooms.

Responsibilities

• Provide high level of customer service.
• Provide phone and deskside support to end users across the site.
• Utilize the SNOW ticket tracking system to categorize, prioritize and elevate issues as necessary.
• Take ownership of issue/request through resolution or escalation.
• Analyze hardware and software problems and perform troubleshooting per procedures.
• Perform hardware and software setup, configuration, and testing per standards; maintain documentation.

Skills

Windows troubleshooting

End-user support

Strong communicator

Time management

Education

A+ Certification

CCNA

Tools

ServiceNow

Office 365

PC Imaging Tools

Remote control tools

AV equipment

Job description

HCLTech is seeking a Desktop Support Technician to serve as the single point of contact for IT support issues. The role collaborates with end users, the service desk, and the team lead to resolve incidents and fulfill requests across the site.

Responsibilities include high customer service, deskside support, ticket management in SNOW, and ownership of issues through resolution or escalation. Strong Windows, Office 365, and AV support experience is preferred.