Desktop Support Specialist - Enterprise IT & Growth

NET Credit Union; Scranton, Northern (Lackawanna County, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Paid Holidays

Professional Development

Certification Assistance

Job summary

NET Credit Union is seeking a motivated Desktop Support Specialist to join a collaborative IT team in Scranton, PA. You will gain exposure to enterprise technologies, cybersecurity, Microsoft technologies and infrastructure projects while growing your career.

The role offers full-time hours with a strong benefits package and opportunities for professional development and certification. Occasional travel between branches is possible.

Qualifications

• Provide first-level technical support for employees across all branch and office locations.
• Troubleshoot desktop PCs, laptops, printers, mobile devices and other peripheral equipment.
• Assist users with Microsoft 365 applications and services.
• Support password resets, account access requests and multi-factor authentication issues.
• Install, configure and troubleshoot software applications.
• Provide support for specialized banking and business applications.
• Deliver friendly, professional and customer focused technical assistance.
• Accurately document incidents, requests and resolutions.
• Create, modify and disable user accounts; Assist with Active Directory and Microsoft Entra ID administrations.
• Follow established IT security policies and procedures; Escalate complex technical issues when appropriate.

Responsibilities

• Provide first-level technical support for employees across all branch and office locations.
• Troubleshoot desktop PCs, laptops, printers, mobile devices and other peripheral equipment.
• Assist users with Microsoft 365 applications and services.
• Support password resets, account access requests and multi-factor authentication issues.
• Install, configure and troubleshoot software applications.

Skills

First-level support

Microsoft 365

Active Directory

Entra ID

Job description

NET Credit Union is seeking a motivated Desktop Support Specialist to join a collaborative IT team in Scranton, PA. You will gain exposure to enterprise technologies, cybersecurity, Microsoft technologies and infrastructure projects while growing your career.

The role offers full-time hours with a strong benefits package and opportunities for professional development and certification. Occasional travel between branches is possible.