Desktop Support Specialist

NET Credit Union; Scranton, Northern (Lackawanna County, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Paid Holidays

Professional Development

Certification Assistance

Job summary

NET Credit Union is seeking a motivated Desktop Support Specialist to join a collaborative IT team in Scranton, PA. You will gain exposure to enterprise technologies, cybersecurity, Microsoft technologies and infrastructure projects while growing your career.

The role offers full-time hours with a strong benefits package and opportunities for professional development and certification. Occasional travel between branches is possible.

Qualifications

• Provide first-level technical support for employees across all branch and office locations.
• Troubleshoot desktop PCs, laptops, printers, mobile devices and other peripheral equipment.
• Assist users with Microsoft 365 applications and services.
• Support password resets, account access requests and multi-factor authentication issues.
• Install, configure and troubleshoot software applications.
• Provide support for specialized banking and business applications.
• Deliver friendly, professional and customer focused technical assistance.
• Accurately document incidents, requests and resolutions.
• Create, modify and disable user accounts; Assist with Active Directory and Microsoft Entra ID administrations.
• Follow established IT security policies and procedures; Escalate complex technical issues when appropriate.

Responsibilities

• Provide first-level technical support for employees across all branch and office locations.
• Troubleshoot desktop PCs, laptops, printers, mobile devices and other peripheral equipment.
• Assist users with Microsoft 365 applications and services.
• Support password resets, account access requests and multi-factor authentication issues.
• Install, configure and troubleshoot software applications.

Skills

First-level support

Microsoft 365

Active Directory

Entra ID

Job description

Description

NET Credit Union is seeing a motivated Desktop Support Specialist to work alongside experienced IT professionals in a collaborative, fast-paced environment where technology plays a critical role in daily operations. This position offers exposure to enterprise technologies, meaningful project work, ongoing learning opportunities and a clear path for career growth within the organization. This is an excellent opportunity for an early-career IT professional looking to build a long-term technology career while gaining hands-on experience with enterprise systems, cybersecurity, Microsoft Technologies and infrastructure projects.

Schedule:

Monday - Thursday: 8:00 am - 5:00 pm

Friday: 8:00 am - 5:30 pm

Saturday: 8:30 am - 12:30 pm (rotating schedule)

Schedules may vary based on operational needs

This is a full-time position with an excellent benefit package, including:

M/D/V insurance

401k plan

Paid time off and paid holidays

Professional development opportunities

Certification and training assistance

Requirements

• Provide first-level technical support for employees across all branch and office locations; Assist with workstation refreshes, upgrades and technology deployments
• Troubleshoot and resolve issues involving desktop computers, laptops, printers, mobile devices and other peripheral equipment
• Assist users with Microsoft 365 applications and services
• Support password resets, account access requests and multi-factor authentication issues
• Install, configure and troubleshoot software applications
• Provide support for specialized banking and business applications
• Deliver friendly, professional and customer focused technical assistance
• Accurately document incidents, requests and resolutions
• Create, modify and disable user accounts; Assist with Active Directory and Microsoft Entra ID administrations
• Follow established IT security policies and procedures; Escalate complex technical issues when appropriate
• Participate in maintaining technical documentation and knowledge-based resources as well as branch technology initiatives and office expansions
• Support infrastructure, server and networking projects as assigned
• Identify opportunities to improve processes and user experience
• Expand technical knowledge through training, mentoring and hands-on experience
• Occasional travel between branches
• Other duties as assigned