Desktop Support Specialist

Net Federal Credit Union; Scranton (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

M/D/V insurance

401k plan

Paid time off and paid holidays

Professional development opportunities

Certification and training assistance

Job summary

NET Credit Union is seeking a motivated Desktop Support Specialist to join a collaborative IT team, supporting employees across branches and office locations. You will work with enterprise technologies, participate in upgrades, and gain hands-on experience with cybersecurity and infrastructure projects.

This role offers a full-time schedule, exposure to Microsoft technologies, and opportunities for professional growth within a fast-paced banking IT environment.

Qualifications

• Provide first-level technical support for employees across all locations.
• Troubleshoot desktops, laptops, printers and mobile devices.
• Assist users with Microsoft 365 applications and services.
• Follow IT security policies; document incidents and resolutions.

Responsibilities

• Provide first-level technical support for employees across all branches.
• Troubleshoot desktop PCs, laptops, printers and mobile devices.
• Assist with Active Directory and Microsoft Entra ID administrations.
• Support Microsoft 365 applications and services.
• Document incidents and resolutions.
• Travel between branches as needed.
• Participate in maintaining technical documentation and branch technology initiatives.

Skills

Desktop support

Microsoft 365

Active Directory

IT security

Customer service

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Job description

Description

NET Credit Union is seeing a motivated Desktop Support Specialist to work alongside experienced IT professionals in a collaborative, fast-paced environment where technology plays a critical role in daily operations. This position offers exposure to enterprise technologies, meaningful project work, ongoing learning opportunities and a clear path for career growth within the organization. This is an excellent opportunity for an early-career IT professional looking to build a long-term technology career while gaining hands-on experience with enterprise systems, cybersecurity, Microsoft Technologies and infrastructure projects.

Schedule:

Monday - Thursday: 8:00 am - 5:00 pm

Friday: 8:00 am - 5:30 pm

Saturday: 8:30 am - 12:30 pm (rotating schedule)

Schedules may vary based on operational needs

This is a full-time position with an excellent benefit package, including:

M/D/V insurance

401k plan

Paid time off and paid holidays

Professional development opportunities

Certification and training assistance

Requirements

• Provide first-level technical support for employees across all branch and office locations; Assist with workstation refreshes, upgrades and technology deployments
• Troubleshoot and resolve issues involving desktop computers, laptops, printers, mobile devices and other peripheral equipment
• Assist users with Microsoft 365 applications and services
• Support password resets, account access requests and multi-factor authentication issues
• Install, configure and troubleshoot software applications
• Provide support for specialized banking and business applications
• Deliver friendly, professional and customer focused technical assistance
• Accurately document incidents, requests and resolutions
• Create, modify and disable user accounts; Assist with Active Directory and Microsoft Entra ID administrations
• Follow established IT security policies and procedures; Escalate complex technical issues when appropriate
• Participate in maintaining technical documentation and knowledge-based resources as well as branch technology initiatives and office expansions
• Support infrastructure, server and networking projects as assigned
• Identify opportunities to improve processes and user experience
• Expand technical knowledge through training, mentoring and hands-on experience
• Occasional travel between branches
• Other duties as assigned