Experienced Desktop Support Specialist

Gr8ttek, LLC; Springfield (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Gr8ttek, LLC in Springfield, Oregon is seeking a Desktop Support Specialist to support end-user computing environments, including PCs, laptops, tablets, and printers, in a fast-paced corporate setting. The role offers a long-term potential contract-to-hire arrangement with pay of $20.00 per hour (W2) and a conversion around six months.

Candidates should have 3+ years of hands-on troubleshooting, ITIL familiarity, and ideally an A+ certification.

Qualifications

• 3+ years experience in relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• Maintain OEM Certifications as directed by Management.

Responsibilities

• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ years experience performing IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet customer service satisfaction levels and other metrics.
• Proactively communicate with end-users and service desk personnel about arrival times and repair status.
• Follow documented service operations policies and procedures.

Skills

Desktop support

Troubleshooting

IMAC activities

Customer service

End-user support

A+ Certification

Job description

Gr8ttek, LLC in Springfield, Oregon is seeking a Desktop Support Specialist to support end-user computing environments, including PCs, laptops, tablets, and printers, in a fast-paced corporate setting. The role offers a long-term potential contract-to-hire arrangement with pay of $20.00 per hour (W2) and a conversion around six months.

Candidates should have 3+ years of hands-on troubleshooting, ITIL familiarity, and ideally an A+ certification.