Desktop Support Pro: End-User IT & VIP Support

Gr8ttek; Carlsbad (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

Gr8ttek in Carlsbad, CA is seeking a Desktop Support Specialist to provide end-user computing support, including PCs, desktops, laptops, tablets and printers. This Direct Hire role offers $33 per hour.

The ideal candidate will have 3+ years of experience performing basic and moderately complex troubleshooting and repair in an end-user environment, along with strong customer service skills and the ability to work with ITIL processes.

Qualifications

• 3+ years of end-user support experience including PCs, laptops, tablets and printers.
• Strong troubleshooting and repair skills in a desktop environment.
• Familiarity with ITIL processes and change management.

Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures

Skills

End-user support

VIP support

Troubleshooting

Tools

PC hardware

Printer maintenance

Job description

Gr8ttek in Carlsbad, CA is seeking a Desktop Support Specialist to provide end-user computing support, including PCs, desktops, laptops, tablets and printers. This Direct Hire role offers $33 per hour.

The ideal candidate will have 3+ years of experience performing basic and moderately complex troubleshooting and repair in an end-user environment, along with strong customer service skills and the ability to work with ITIL processes.