Desktop Support Pro: End-User IT & VIP Support

Gr8ttek

Carlsbad (CA)

On-site

USD 39,000 - 52,000

Full time

5 days ago
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Job summary

Gr8ttek in Carlsbad, CA is seeking a Desktop Support Specialist to provide end-user computing support, including PCs, desktops, laptops, tablets and printers. This Direct Hire role offers $33 per hour.

The ideal candidate will have 3+ years of experience performing basic and moderately complex troubleshooting and repair in an end-user environment, along with strong customer service skills and the ability to work with ITIL processes.

Qualifications

  • 3+ years of end-user support experience including PCs, laptops, tablets and printers.
  • Strong troubleshooting and repair skills in a desktop environment.
  • Familiarity with ITIL processes and change management.

Responsibilities

  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
  • 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures

Skills

End-user support
VIP support
Troubleshooting

Tools

PC hardware
Printer maintenance

Job description

Gr8ttek in Carlsbad, CA is seeking a Desktop Support Specialist to provide end-user computing support, including PCs, desktops, laptops, tablets and printers. This Direct Hire role offers $33 per hour.

The ideal candidate will have 3+ years of experience performing basic and moderately complex troubleshooting and repair in an end-user environment, along with strong customer service skills and the ability to work with ITIL processes.

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