IT Support Specialist: Desktop & Helpdesk Pro

San Diego Metro

California (MO)

On-site

USD 60,000 - 85,000

Full time

3 days ago

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Job summary

San Diego Metro IT is seeking an IT Support Specialist to join the Service Desk team, providing hands-on technical support to internal staff and ensuring system reliability through proactive maintenance.

Responsibilities include diagnosing hardware and software issues on Windows and Mac devices, printers, VoIP phones, and office tech; deploying and configuring workstations; managing Active Directory and Intune; and creating SOPs for consistent IT operations.

Qualifications

Knowledge of IT policies, regulations, and basic contract concepts.
Ability to learn and apply enterprise software in a corporate environment.
Strong analytical and troubleshooting skills with customer focus.

Responsibilities

Serve as initial point of contact for technical support requests via phone, email, and ticketing system.
Diagnose and resolve hardware/software issues on desktops, laptops (Windows/Mac), printers, and VoIP phones.
Provide user support for software installations, updates, and basic training.
Escalate complex issues to higher-tier IT teams when necessary.
Deploy and configure workstations and office technology for new/existing users.
Manage user/computer accounts in Active Directory and Intune; ensure proper access.
Maintain accurate asset inventory and support SOPs; document activities in Freshservice.
Provide AV/IT support for board meetings and on-call rotation as required.