Desktop Support Specialist - VIP Desk-Side Expert

Gr8ttek, LLC; Carlsbad (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

Gr8ttek, LLC in Carlsbad, CA is seeking a Desktop Support Specialist for a direct hire engagement. The role provides end-user computing support across PCs, desktops, laptops, tablets and printers, and requires hands-on troubleshooting in a dynamic client environment.

The ideal candidate has 3+ years of experience, IMAC activities, ITIL familiarity, and relevant certifications (A+ preferred). You will support VIP users, perform desk-side work, and uphold service metrics while communicating

Qualifications

• 3+ years experience in end-user troubleshooting and repair activities.
• Familiar with IMAC processes (Install/Move/Add/Change).
• Understanding of ITIL methodologies.
• A+ certification is desirable.

Responsibilities

• Provide support to client identified VIPs
• Respond to change management requests including installing new PC equipment and end-user desk-side support
• Perform IMAC (Install/Move/Add/Change) activities
• Perform all desk-side support activities
• Demonstrate strong technical and professional services skills
• Meet customer service satisfaction levels and other metrics
• Proactively communicate with end-users and the service desk regarding arrival times and repair status
• Follow documented service operations policies and procedures

Skills

Troubleshooting

End-user support

Desk-side support

IMAC

ITIL methodologies

A+ certification

VIP support

Job description

Gr8ttek, LLC in Carlsbad, CA is seeking a Desktop Support Specialist for a direct hire engagement. The role provides end-user computing support across PCs, desktops, laptops, tablets and printers, and requires hands-on troubleshooting in a dynamic client environment.

The ideal candidate has 3+ years of experience, IMAC activities, ITIL familiarity, and relevant certifications (A+ preferred). You will support VIP users, perform desk-side work, and uphold service metrics while communicating