Desktop Support Technician_Carlsbad

Gr8ttek; Carlsbad (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

Gr8ttek in Carlsbad, CA is seeking a Desktop Support Specialist to provide end-user computing support, including PCs, desktops, laptops, tablets and printers. This Direct Hire role offers $33 per hour.

The ideal candidate will have 3+ years of experience performing basic and moderately complex troubleshooting and repair in an end-user environment, along with strong customer service skills and the ability to work with ITIL processes.

Qualifications

• 3+ years of end-user support experience including PCs, laptops, tablets and printers.
• Strong troubleshooting and repair skills in a desktop environment.
• Familiarity with ITIL processes and change management.

Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures

Skills

End-user support

VIP support

Troubleshooting

Tools

PC hardware

Printer maintenance

Job description

Gr8ttek is currently seeking aDesktop Support Specialistin Carlsbad CA.

This is a Direct Hire position. The pay is $33 per hour.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures

Gr8ttek is currently seeking aDesktop Support Specialistin Carlsbad CA.

This is a Direct Hire position. The pay is $33 per hour.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired