Desktop Support Engineer – Secure Mission IT Operations

General Dynamics - IT; Nebraska; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Educational Assistance

Internal mobility team

Job summary

General Dynamics - IT is seeking an experienced IT operations specialist to install, configure, and maintain mission‑critical systems. You will provide end‑user support, manage Active Directory, and work across networking, cybersecurity, and engineering teams to ensure uptime for USSTRATCOM environments.

This role requires 5+ years in technical support or IT operations, ITIL v4 certification or equivalent, and a current Top Secret clearance with TS/SCI eligibility.

Qualifications

• 5+ years of experience in technical support, system maintenance, or IT operations.
• ITIL Foundations v4 certificate or the ability to obtain within 9 months.
• 8140 Certification within 6 months of hire.
• Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status.

Responsibilities

• Installing, configuring, maintaining, and troubleshooting information systems, applications, servers, and peripheral hardware across mission‑critical environments.
• Providing day‑to‑day IT operations support including system repairs, software updates, patching, and hardware replacements to ensure continuous availability for users.
• Providing technical assistance for end‑users, resolving issues related to system access, networking, applications, and workstation performance.
• Monitoring system performance, identifying issues, and escalating complex problems to engineering or cybersecurity teams as needed.
• Maintaining Active Directory accounts, group policies, permissions, and system configurations in accordance with security standards.
• Documenting troubleshooting steps, repair actions, system changes, and operational procedures to ensure consistent service delivery.
• Supporting deployments, installations, and integration of new equipment, routers, servers, and system software in NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
• Collaborating with operations, networking, cybersecurity, and engineering teams to maintain system health and ensure compliance with mission requirements.

Skills

Active Directory

MS Office

Linux

Networking fundamentals

Server maintenance

Troubleshooting

Documentation

Communication skills

Customer service

Education

Technical training or degree

Job description

General Dynamics - IT is seeking an experienced IT operations specialist to install, configure, and maintain mission‑critical systems. You will provide end‑user support, manage Active Directory, and work across networking, cybersecurity, and engineering teams to ensure uptime for USSTRATCOM environments.

This role requires 5+ years in technical support or IT operations, ITIL v4 certification or equivalent, and a current Top Secret clearance with TS/SCI eligibility.