TS/SCI Service Desk Administrator — Mission-Critical IT

General Dynamics Information Technology, Inc.; Newington (VA); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a DOW customer. The role requires a Top Secret/SCI clearance and US citizenship, with onsite work in Newington, VA.

You will help improve user support, troubleshoot issues, and coordinate with cross-functional teams. Ideal candidates have 3+ years of related experience and strong communication, customer service, and technical troubleshooting skills.

Qualifications

• High School Diploma required.
• 3+ years of related experience.
• US Citizenship required: Yes.
• Security clearance TS/SCI required.

Responsibilities

• Works independently and with multiple work centers to support the customer.
• Relies on the collective team's knowledge and documentation to solve challenges.
• Able to work in a fast paced environment with high expectations.
• Supports a mission focused customer enabling a world class mission.
• Utilizes the full compliment of technical and interpersonal skills to accomplish the work.

Skills

Communication

Technical Training

Troubleshooting Hardware

Education

High School Diploma

Tools

ServiceNow

VDI

Job description

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a DOW customer. The role requires a Top Secret/SCI clearance and US citizenship, with onsite work in Newington, VA.

You will help improve user support, troubleshoot issues, and coordinate with cross-functional teams. Ideal candidates have 3+ years of related experience and strong communication, customer service, and technical troubleshooting skills.