Mission-Critical Desktop Support Technician (Top Secret)

General Dynamics Information Technology, Inc.; Omaha (NE); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Excellent health benefits

401K with company match

Educational Assistance and eLearning

Internal mobility team

Rewards and Recognition

Collaborative environment

Job summary

General Dynamics Information Technology, Inc. is seeking an experienced IT technical support professional to support USSTRATCOM operations at Offutt AFB, NE.

You will install, configure, maintain, and troubleshoot information systems and servers across secure networks while delivering end-user support and incident resolution. Ideal candidates have 5+ years in technical support, a current Top Secret clearance with the ability to obtain TS/SCI status, ITIL v4, and experience in secure,

Qualifications

• 5+ years of experience in technical support, system maintenance, or IT operations.
• Education: Technical Training, Certification(s) or Degree.
• Required Certifications: ITIL Foundations v4 Certificate or ability to obtain within 9 mos.
• 8140 Certification within 6 months of hire.
• Current/active Top Secret clearance with ability to obtain TS/SCI status.
• Location: Offutt AFB, NE.
• Proficiency with Active Directory, MS Office, system software, server software, and workstation troubleshooting tools.
• Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.
• Strong documentation, customer service, and communication skills.
• Ability to diagnose complex issues, elevate appropriately, and collaborate across technical teams.
• Experience with deployments, system upgrades, and IT maintenance operations.

Responsibilities

• Installing, configuring, maintaining, and troubleshooting information systems and servers in mission-critical environments.
• Supporting day-to-day IT operations including repairs, software updates, patching, and hardware replacements.
• Providing technical assistance for end-users, addressing system access, networking, and workstation performance.
• Monitoring system performance and escalating complex issues to engineering or cybersecurity teams.
• Maintaining Active Directory accounts, group policies, and security configurations.
• Documenting troubleshooting steps and system changes for consistent service delivery.
• Supporting deployments and integration of new equipment and software in secure networks.
• Collaborating with operations, networking, cybersecurity, and engineering teams to ensure mission requirements.

Skills

Computer Hardware

Customer Support

Microsoft Windows

Job description

General Dynamics Information Technology, Inc. is seeking an experienced IT technical support professional to support USSTRATCOM operations at Offutt AFB, NE.

You will install, configure, maintain, and troubleshoot information systems and servers across secure networks while delivering end-user support and incident resolution. Ideal candidates have 5+ years in technical support, a current Top Secret clearance with the ability to obtain TS/SCI status, ITIL v4, and experience in secure,