Mission-Critical Desktop Support Specialist

General Dynamics Information Technology, Inc.; Lincoln (NE); Vor Ort; USD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health benefits

401K match

Educational assistance

Internal mobility

Rewards program

Innovative environment

Zusammenfassung

General Dynamics Information Technology, Inc. is seeking an experienced IT Operations Specialist to support mission-critical systems at Offutt AFB.

You will install, maintain, and troubleshoot servers, networks, and applications in secure, 24/7 environments, ensuring availability for USSTRATCOM users. Requires 5+ years in technical support, active Top Secret clearance with TS/SCI eligibility, and ITIL4 and 8140 certifications or ability to obtain within timelines.

Qualifikationen

• 5+ years of experience in technical support, system maintenance, or IT operations.
• Proficiency with Active Directory, MS Office, system software and server software.
• Knowledge of Linux, networking fundamentals, routers, databases and system security best practices.
• Strong documentation, customer service, and communication skills.
• Ability to diagnose complex issues and collaborate across teams.
• Experience with deployments, system upgrades, and IT maintenance operations.
• ITIL Foundations v4 certification or ability to obtain within 9 months; 8140 certification within 6 months.

Aufgaben

• Install, configure, maintain, and troubleshoot information systems, applications, servers, and hardware.
• Support day-to-day IT operations including repairs, patches, and hardware replacements.
• Provide technical assistance for end-users on access, networking, applications, and workstation performance.
• Monitor system performance and escalate complex issues to engineering or cybersecurity teams.
• Maintain Active Directory accounts, group policies, and security configurations.
• Document troubleshooting steps and changes to ensure consistent service delivery.
• Support deployments and integration of new equipment across diverse networks.
• Collaborate with operations, networking, cybersecurity, and engineering teams.

Kenntnisse

Active Directory

MS Office

System software

Server software

Workstation troubleshooting

Linux

Networking basics

Routers

Databases

System security

Documentation

Communication skills

5+ years experience

Ausbildung

Technical Training or Certification

Jobbeschreibung

General Dynamics Information Technology, Inc. is seeking an experienced IT Operations Specialist to support mission-critical systems at Offutt AFB.

You will install, maintain, and troubleshoot servers, networks, and applications in secure, 24/7 environments, ensuring availability for USSTRATCOM users. Requires 5+ years in technical support, active Top Secret clearance with TS/SCI eligibility, and ITIL4 and 8140 certifications or ability to obtain within timelines.