Desktop Support Engineer II | Windows & IT Helpdesk

The Center for Orthopedic and Research E; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Center for Orthopedic and Research E in Jacksonville, FL is seeking an IT/Desktop Support specialist to install, configure, and troubleshoot Windows-based computers and peripherals across clinical systems. You will manage user requests through the IT/Facilities helpdesk, maintain asset inventories, and create user documentation while upholding confidentiality and a high level of customer satisfaction.

Some travel within the community is expected, and residency at the servicing location is

Qualifications

• 2 - 4 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT experience is preferred.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
• Install, maintain, and troubleshoot business applications.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

Skills

Organizing tasks

Customer service

Problem solving

Work safety

Education

High school diploma/GED

Tools

Microsoft Office

Job description

The Center for Orthopedic and Research E in Jacksonville, FL is seeking an IT/Desktop Support specialist to install, configure, and troubleshoot Windows-based computers and peripherals across clinical systems. You will manage user requests through the IT/Facilities helpdesk, maintain asset inventories, and create user documentation while upholding confidentiality and a high level of customer satisfaction.

Some travel within the community is expected, and residency at the servicing location is