Desktop Management - Infrastructure Services

Volto Consulting; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Volto Consulting is seeking a Desktop Management specialist for an on-site role in Indianapolis, IN. The position covers Tier 1 and Tier 2 support for workstation hardware, printers, IGELS, and related services, with on-call duties for production issues.

The incumbent will patch Windows systems, manage basic cyber security tasks, and ensure confidentiality and professionalism while delivering strong customer service.

Qualifications

• 2–4 years of experience in desktop support or IT helpdesk.
• Experience with Windows workstations and servers is preferred.
• Familiarity with basic networking and cyber security concepts.

Responsibilities

• Provide Tier 1 and Tier 2 support for IT applications and hardware.
• Handle access requests and escalate issues to appropriate teams.
• Patch Windows workstations and servers; manage cyber security controls.

Skills

Tier 1 support

Tier 2 support

Troubleshooting

Customer service

On-call support

Basic networking

Security basics

Tools

Windows OS

IGELS

Printer support

VDI

Job description

Desktop Management - Infrastructure Services (IS)

Indianapolis, IN
Contract

Role Descriptions

• Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
• Ready to work in evening/night shift and provide on-call support for critical production issues
• Excellent troubleshooting skills
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations
• Basic knowledge of networking
• Windows cyber security Management knowledge

Roles & Responsibilities

• Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
• Access Request Handling
• Escalate issue to appropriate teams and follow up for closure
• Patching of windows workstation/server
• . Windows server/workstation cyber security Management

Skills: Desktop Management - Infrastructure Services (IS)
Experience Required: 2-4