Desktop Support Engineer II - Healthcare IT

The Center for Orthopedic and Research E; Danbury (CT); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

The Center for Orthopedic and Research E is seeking an IT/Desktop Support professional to install, configure, and troubleshoot Windows-based computers and peripheral devices across the clinic. You will handle business applications, printer mappings, and network tasks while maintaining high customer satisfaction and confidentiality.

You will manage IT/Facilities helpdesk tickets, document daily activities, and assist with asset inventory, contributing to secure, efficient operations in a

Qualifications

• Must have 2–4 years of IT/Desktop Support experience.
• Proficient with all Windows operating systems.
• Intermediate skills with Microsoft Office Professional Suite.

Responsabilités

• Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
• Install, maintain, and troubleshoot all business applications.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• IT role is to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

Connaissances

Task organization

Customer service

Problem solving

Formation

High school diploma/GED

Description du poste

The Center for Orthopedic and Research E is seeking an IT/Desktop Support professional to install, configure, and troubleshoot Windows-based computers and peripheral devices across the clinic. You will handle business applications, printer mappings, and network tasks while maintaining high customer satisfaction and confidentiality.

You will manage IT/Facilities helpdesk tickets, document daily activities, and assist with asset inventory, contributing to secure, efficient operations in a