IT Desktop Support Pro - Onsite DC, Contract-to-Hire

KamisPro; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support in Washington, DC. Key responsibilities include providing technical support, managing end-user devices, and collaborating with IT teams. The ideal candidate has 4–6 years of IT desktop support experience and strong communication skills. This full-time position is onsite, five days a week, and offers an opportunity to work in a dynamic environment.

Qualifications

• 4–6 years of IT desktop support experience in a professional environment.
• Strong working knowledge of end-user hardware and peripherals.
• Hands-on experience with PC hardware configuration and troubleshooting.
• Experience supporting AV systems and virtual meeting tools.

Responsibilities

• Provide technical support to attorneys and staff.
• Ensure timely resolution of issues with Support Desk.
• Configure and troubleshoot end-user devices.
• Support audio-visual systems in conference rooms.
• Assist with Active Directory administration.

Skills

Customer service skills

Communication skills

Problem-solving skills

Knowledge of Microsoft 365

Experience with PC hardware

Knowledge of Active Directory

Experience with AV systems

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Ticketing systems

Citrix environments

iManage/FileSite

Job description

A technology solutions company is seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support in Washington, DC. Key responsibilities include providing technical support, managing end-user devices, and collaborating with IT teams. The ideal candidate has 4–6 years of IT desktop support experience and strong communication skills. This full-time position is onsite, five days a week, and offers an opportunity to work in a dynamic environment.