Field Tech/ Desktop Support Technician - Novi, MI

NTT DATA North America; Novi (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and inclusive team as a Field Tech/Desktop Support Technician in Novi, Michigan. This role is pivotal in delivering exceptional onsite support to end users at a manufacturing site. You will be responsible for troubleshooting, parts replacement, and ensuring a seamless user experience. If you thrive in a fast-paced environment and possess strong analytical and problem-solving skills, this opportunity is perfect for you. Become part of a forward-thinking organization that values innovation and encourages personal growth. Your contributions will directly impact user satisfaction and operational efficiency.

Qualifications

• 2+ years of desktop support experience required.
• Experience with Windows OS and ticketing systems is essential.

Responsibilities

• Provide onsite support for end users at the client's manufacturing site.
• Troubleshoot and resolve issues related to desktops, notebooks, and printers.

Skills

Desktop Support

Windows Operating System

Customer Service

Troubleshooting

Analytical Skills

Communication Skills

Tools

ServiceNow

Ticketing Systems

Job description

Req ID:311194

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support Technician - Novi, MI to join our team in Novi, Michigan (US-MI), United States (US).

This Desktop Support Technician is to provide onsite support for end users, for tickets and issues at the client’s manufacturing site. The technician will have the responsibility to own the issues through resolution.

Position Overview and Responsibilities:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks and printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Works to update and resolve tickets in a timely manner to achieve Service Levels.
• Ability to physically perform general office requirements (lifting 50lbs +).
• Potential for nearby, local travel to the client’s virtual campuses (estimated roughly 5-10 miles from main site).

Basic Required Qualifications:

• 2+ years of desktop support experience.
• Must have Windows Operating System environment experience.
• Experience working within Ticketing Systems (e.g., ServiceNow or comparable).

Highly Preferred Skills:

• A+ desktop or equivalent skill set is highly recommended.
• Excellent customer/client service skills / Active communicator.
• Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution.
• Follow up with clients to ensure high satisfaction on issue resolution.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Ability to multi-task in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues.
• Excellent hands-on troubleshooting skills.