desktop support

Artech Information System LLC; Pasadena (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

An IT staffing company is seeking a Desktop Support Representative for onsite support tasks in Pasadena, California. This role involves diagnosing and resolving complex issues related to Microsoft OS and Office products, and requires effective communication skills to interact positively with clients. A solid background in customer-facing technical support is essential. Candidates should expect a drug test and an extensive background check.

Qualifications

• Experience in diagnosing and remedying complex Microsoft OS and Office product problems.
• Ability to configure and install common applications.
• Proven background in customer-facing, Windows-based technical support.

Responsibilities

• Provide on-site support for technical issues.
• Interact positively with clients to resolve issues.

Skills

Diagnosing Microsoft OS problems

Using ticketing systems

Verbal and written communication

Customer-facing support

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support

Location: Pasedena,CA

Duration: 1+ years (Possible Extension)

• Candidates should be able to diagnose and remedy complex Microsoft OS and Office product problem tickets, configure and install common applications and install/remove PCs and HVDs.
• Must have good verbal and written skills, as well as ability to interact positively with clients. Should have experience in customer-facing, Windows-based, corporate technical support environment and a ticketing system.
  Extensive 7 year background check and drug test is required.