desktop support

Artech Information System LLC; Bannockburn (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing firm is seeking a Desktop Support Representative to provide onsite support in Bannockburn, IL. The role involves diagnosing and remedying complex Microsoft OS issues, installing and removing desktop PCs, and ensuring effective communication with clients. Ideal candidates will have experience in deskside and remote support, along with excellent troubleshooting and documentation skills. This position is projected for over a year, with the possibility of extension.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Experience in large corporate environments required.
• Must have good documentation skills and organize procedures.

Responsibilities

• Configure and install common applications and install/remove desktop PCs and monitors.
• Interact positively with clients and solve tickets remotely.
• Lead role within Deskside Tech support.

Skills

Break/Fix troubleshooting

Deskside support

Remote take-over skills

SCCM

Windows

Good verbal and written skills

Client interaction

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support

Job ID # Fast Path [18976]

Duration: 1+ Years (Possible Extension)

Location: Bannockburn,IL-60015 Onsite)

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).