Onsite Desktop Support Specialist (Windows & Apps)

Artech Information System LLC; Pasadena (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

An IT staffing company is seeking a Desktop Support Representative for onsite support tasks in Pasadena, California. This role involves diagnosing and resolving complex issues related to Microsoft OS and Office products, and requires effective communication skills to interact positively with clients. A solid background in customer-facing technical support is essential. Candidates should expect a drug test and an extensive background check.

Qualifications

• Experience in diagnosing and remedying complex Microsoft OS and Office product problems.
• Ability to configure and install common applications.
• Proven background in customer-facing, Windows-based technical support.

Responsibilities

• Provide on-site support for technical issues.
• Interact positively with clients to resolve issues.

Skills

Diagnosing Microsoft OS problems

Using ticketing systems

Verbal and written communication

Customer-facing support

Job description

An IT staffing company is seeking a Desktop Support Representative for onsite support tasks in Pasadena, California. This role involves diagnosing and resolving complex issues related to Microsoft OS and Office products, and requires effective communication skills to interact positively with clients. A solid background in customer-facing technical support is essential. Candidates should expect a drug test and an extensive background check.