deskside support

Artech Information System LLC; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing company in the United States is seeking a Desktop Support Representative for on-site support in Dallas, TX. Candidates will be responsible for diagnosing and remedying complex Microsoft OS issues, configuring and installing applications, and traveling to various customer sites. Good verbal communication skills are crucial. A valid driver's license and reliable transportation are required. This position has a duration of over a year and offers a dynamic environment focused on client satisfaction.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Must have good verbal and written skills for client interactions.
• Valid driver's license and reliable transportation required.

Responsibilities

• Configure and install common applications on desktop PCs.
• Install and remove desktop PCs and monitors.
• Travel to various local sites for customer support.

Skills

Diagnosing Microsoft OS problems

Good verbal and written communication

Remote take-over skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support
Location: Dallas, TX
Duration: 1+ years

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.
• Travelling is required.