desktop support

Artech Information System LLC; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Los Angeles, CA. The role involves providing deskside and remote support, troubleshooting Microsoft and MAC OS, and aiding high-level executive end users. Candidates should possess strong application support skills for Microsoft Office products and exceptional customer service and communication abilities. This position is for an initial duration of over a year, with the possibility of extension.

Responsibilities

• Provide on-site and remote support to high-level executives.
• Troubleshoot and resolve issues for Microsoft OS and MAC OS.
• Support mobility devices of multiple platforms including Apple and Android.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS support including Win7 and Win10

MAC OS troubleshooting

Support for Mobility Devices

Application support for Microsoft Office products

Superior Customer Service skills

Outstanding verbal and written communication skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support

Location: LOS ANGELES, CA

Duration: 1+ years (Possible Extension)

Skills Overview

Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.

• The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
• The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
• This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
• The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written