Deskside Support

Artech Information System LLC; El Segundo (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An IT staffing company is seeking a Deskside Support Representative to provide on-site technical assistance at various local locations. The role requires expertise in diagnosing Microsoft OS problems, configuring applications, and strong communication skills. Candidates must have a valid driver's license and reliable transportation. Work will involve direct client interactions, offering a diverse array of technical support. The position is expected to last 12 months with a possibility of extension.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS issues.
• Good verbal and written communication skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Diagnose and remedy complex problem tickets.
• Configure and install common applications.
• Interact positively with clients.

Skills

Diagnosing Microsoft OS problems

Remote take-over skills

Interpersonal communication

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Overview

Artech is a leading IT staffing company that provides technical expertise to help clients fill skill gaps, deliver emerging technology capabilities, refresh skill bases, enable flexible project planning, and offer budgeting flexibility through contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services

Location: EL SEGUNDO, CA 9025 and PASADENA, CA 91105

Duration: 12 months with possible extension.

Responsibilities

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.