desktop support

Artech Information System LLC; Ann Arbor (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking a Desk side Support Representative in Ann Arbor, MI. This role requires strong technical aptitude and excellent customer service skills. You will be responsible for supporting users with both Mac OS and MS Windows environments, including troubleshooting issues and providing effective solutions to ensure client satisfaction. Previous experience with Thomson Reuters customers is preferred, as well as strong communication and interpersonal skills. This is a 1-year position with possible extension.

Qualifications

• Prior experience supporting Thomson Reuters customers preferred.
• Mac OS support in an enterprise environment preferred.
• Strong technical aptitude and organizational skills required.

Responsibilities

• Support users with technical issues related to hardware and software.
• Provide excellent customer service.
• Troubleshoot and resolve client issues effectively.

Skills

Customer service orientation

Technical troubleshooting skills

Communication skills

Knowledge of MS Windows 7

Mac OS support

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk side Support Representative Distributed Client Services
Location: ANN ARBOR,MI 48108
Duration: 1 Year (with possible extension)

• Prior experience supporting Thomson Reuters customer strongly preferred.
• Mac OS support in enterprise environment strongly preferred.
• Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation
• Experience working with multiple groups Excellent communication and interpersonal skills