Desk side Support

Artech Information System LLC; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading IT staffing company is seeking a Desk side Support Representative in Ann Arbor, MI. This role involves providing technical assistance and support for users, particularly in Mac OS and Windows environments. The ideal candidate has experience with Thomson Reuters, demonstrates strong customer service orientation, and possesses excellent troubleshooting and communication skills. The position is for 1 year with a possibility of extension.

Qualifications

• Prior experience supporting Thomson Reuters customers strongly preferred.
• Experience in Mac OS support in an enterprise environment strongly preferred.
• Intermediate to Expert end user of common office technology.
• Experience working with multiple groups and excellent communication and interpersonal skills.
• History of self-training on new applications as necessary.

Responsibilities

• Provide desk side support for clients.
• Assist with troubleshooting and resolving technical issues.
• Maintain documentation of support activities.

Skills

Mac OS support

MS Windows 7

MS Office

MS Exchange

PC & Mac Hardware

Customer service orientation

Communication skills

Technical aptitude

Troubleshooting skills

Organizational skills

Tools

Mac OS

Windows 7

MS Office

MS Exchange

PC & Mac hardware

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk side Support Representative Distributed Client Services
Location: ANN ARBOR,MI 48108
Duration: 1 Year (with possible extension)

• Prior experience supporting Thomson Reuters customer strongly preferred.
• Mac OS support in enterprise environment strongly preferred.
• Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation
• Experience working with multiple groups Excellent communication and interpersonal skills