deskside support

Artech Information System LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company is seeking a candidate for an on-site role focused on providing technical support to executives. Responsibilities include desktop installation, relocation, and offering break/fix support for PC applications and operating systems. The ideal candidate must possess excellent communication skills and previous experience serving executives. This position offers a duration of 12+ months with possible extension.

Qualifications

• Previous experience serving executives is a plus.
• Ability to perform on-site problem determination and remedy of technical issues.
• Experience in desktop and laptop setup, relocation, and upgrades.

Responsibilities

• Serve executives with excellent communication skills and technical support.
• Perform initial installation and re-loads of PC applications.
• Provide break/fix support for hardware issues.

Skills

Excellent communication skills

Customer service skills

Tools

MS WIN operating systems

PC applications

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 12 + Months (with possible extension)

• Must have excellent communication skills, they will be serving Executives. So previous executive serving experience is a plus. On-site problem determination and remedy of MS WIN operating systems errors.
• Initial installation and re-loads of common PC applications and base images.
• Desktop and laptop installation, discontinuance, relocation, upgrade and modification, etc.
• Break/fix support. IMAC, data migration, pc refresh. Must have great communication skills/customer service skills.