Desktop & Server Support Technician: Hardware, Network & Storage

Indotronix Avani Group; Groton (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech support company based in Groton, Connecticut, is seeking a technician responsible for computer hardware setup and troubleshooting. The role involves maintaining and supporting software, hardware, and networking across desktop and server platforms. Key skills include legacy product maintenance, customer satisfaction, and ensuring service level agreements are met. Candidates must demonstrate professionalism and an ability to address issues within a ticketing system.

Qualifications

• Experience in computer hardware setup is required.
• Basic troubleshooting skills for hardware and software.
• Ability to provide support for desktop and server issues.

Responsibilities

• Set up computer hardware and troubleshoot basic issues.
• Provide support for software, hardware, and networking.
• Maintain legacy products and support server products.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, and applications.

Skills

Computer hardware setup

Basic hardware and software troubleshooting

Networking support

Legacy product maintenance

Customer satisfaction focus

Job description

A tech support company based in Groton, Connecticut, is seeking a technician responsible for computer hardware setup and troubleshooting. The role involves maintaining and supporting software, hardware, and networking across desktop and server platforms. Key skills include legacy product maintenance, customer satisfaction, and ensuring service level agreements are met. Candidates must demonstrate professionalism and an ability to address issues within a ticketing system.