Senior Server & Desktop Field Technician

Worldwide TechServices; Norwich (CT); On-site; USD 62,000 - 82,000; Full time

Job summary

Worldwide TechServices in Norwich, CT is seeking a Dynamic Server Support specialist to perform advanced troubleshooting and repair across desktops, laptops, servers, and related equipment for high‑demand clients.

The role requires strong communication, reliable transportation, and the ability to handle on‑site service calls within SLA guidelines; expect occasional overnight travel and physical work lifting equipment.

Qualifications

• Technical school certification or equivalent required; 0–2 years of relevant experience.
• Must be able to communicate effectively with clients and document service activities.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within SLA for each client.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time call reporting.
• Follow client policies and protect assets and inventory.
• Report activity accurately and promptly; follow safety policies.
• Possess ability to travel to client locations and perform on-site service.

Skills

Customer communication

Driver to client locations

Lift and carry equipment

Own repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices in Norwich, CT is seeking a Dynamic Server Support specialist to perform advanced troubleshooting and repair across desktops, laptops, servers, and related equipment for high‑demand clients.

The role requires strong communication, reliable transportation, and the ability to handle on‑site service calls within SLA guidelines; expect occasional overnight travel and physical work lifting equipment.