Desktop Support Technician

Pomeroy; Westbrook (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Pomeroy in Connecticut is seeking an IT Field Technician to deliver on-site, client-facing support for installing, servicing, and maintaining IT systems and equipment at client sites.

The role involves troubleshooting hardware and software, configuring PCs with SCCM imaging, managing service tickets, and supporting Windows-based environments. Candidates should meet the basic qualifications and be able to lift up to 40 lbs.

Qualifications

• 1+ year of field support experience.
• Experience with Windows 10.
• Experience with Microsoft Office and OS365.
• Experience configuring new PCs/notebooks using SCCM imaging.
• Experience with ticket management.
• Familiarity with iOS devices.
• Ability to lift and carry equipment weighing up to 40 lbs.

Responsibilities

• Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment.
• Perform quality checks to verify the operational status of system equipment prior to deployment.
• Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
• Configure new PCs and notebooks using SCCM imaging.
• Manage and update service tickets throughout the support process.
• Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Provide support for Windows-based systems, software, and end-user devices.

Skills

Field support

Windows 10

Microsoft Office OS365

SCCM imaging

Ticket management

iOS devices

Lifting 40 lbs

Tools

SCCM Imaging

Job description

Work Schedule: This position requires on-site support at locations in New Haven and Groton, CT, with an expected schedule of approximately 3 days per week in New Haven and 2 days per week in Groton. Candidates located within reasonable commuting distance of both locations are preferred.

Position Summary

We are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues.

Responsibilities

• Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment.
• Perform quality checks to verify the operational status of system equipment prior to deployment.
• Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
• Configure new PCs and notebooks using SCCM imaging.
• Manage and update service tickets throughout the support process.
• Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Provide support for Windows-based systems, software, and end-user devices.

Basic Qualifications

• 1+ year of field support experience.
• Experience with hardware and software installation, support, and troubleshooting.
• Experience supporting Windows 10.
• Experience with Microsoft Office and OS365.
• Experience configuring new PCs/notebooks using SCCM imaging.
• Experience with ticket management.
• Familiarity with iOS devices.
• Ability to lift and carry equipment weighing up to 40 lbs.