Desktop & OT Systems Support Technician – Onsite Tacoma

TEKsystems; Tacoma (WA); On-site; USD 34,000 - 55,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a contract-based IT/OT support specialist in Tacoma, WA. The role involves hands-on and remote PC troubleshooting, AV/meeting support, and OT asset management, with responsibilities spanning Windows desktops, Active Directory, and ServiceNow ticketing.

Applicants should be able to troubleshoot across IT and OT environments, handle end-user requests, and coordinate with engineers on outages and changes. This onsite position offers hourly pay and a benefits package.

Qualifications

• From a Service Desk perspective, this resource should have experience in ServiceNow, including minor administration, ticketing, change requests, and creating new users.
• Other skills include desktop support and Active Directory (e.g., creating distribution lists). This person may assist with the organization’s WIN 7 to WIN 10 migration, including PC builds and imaging roll-outs.

Responsibilities

• Provide reliable and efficient support for end users, critical business systems, and OT assets.
• Hands-on and remote PC troubleshooting, repair, imaging, and deployment.
• Voice & Printing Services.
• AV and Meeting Support.
• Mobile device support.
• Application installs & triage.
• Asset Management.
• General End User Assistance.
• Racking, cabling, and general hardware troubleshooting.
• OT systems support, including local control networks, industrial PCs, HMIs, PLC-connected systems, and data historian interfaces.
• Support for OT cybersecurity measures, including patching, endpoint protection, and network segmentation monitoring.
• Log and update tickets in ServiceNow to meet SLAs and contribute to a centralized Knowledge Base.

Skills

Desktop

Windows OS

Troubleshooting

Helpdesk

Active Directory

Cloud Systems

Communication

Teamwork

Office Admin

Diagnostic ability

Tools

ServiceNow

Job description

TEKsystems is seeking a contract-based IT/OT support specialist in Tacoma, WA. The role involves hands-on and remote PC troubleshooting, AV/meeting support, and OT asset management, with responsibilities spanning Windows desktops, Active Directory, and ServiceNow ticketing.

Applicants should be able to troubleshoot across IT and OT environments, handle end-user requests, and coordinate with engineers on outages and changes. This onsite position offers hourly pay and a benefits package.