Seattle Field Desktop Support Technician (Travel)

TEKsystems

Seattle (WA)

In loco

USD 45.000 - 54.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k)/Roth

Life Insurance

Short and long-term disability

Transit benefits

Employee Assistance Program

Time Off/Leave

Descrizione del lavoro

TEKsystems in Seattle, WA is seeking an experienced Desktop Support Technician to provide in-person, on-site technical support across Seattle-region branches. This contract-to-hire role requires heavy travel and independent work as the sole support tech for the area.

You will troubleshoot desktop, laptop, mobile devices, printers, and peripherals, imaging and deploying endpoint equipment, and mentor junior technicians while coordinating with cross-functional teams.

Competenze

Minimum 5-7+ years of experience in Desktop Support, Field Support, End User Computing, Help Desk, or a closely related technical support role.
Demonstrated experience providing onsite, customer-facing technical support in an enterprise, branch, retail-style, or geographically distributed environment.
Experience imaging, configuring, deploying, supporting, repairing, and recovering endpoint devices.
Experience supporting Microsoft Windows, Microsoft 365 applications, Active Directory, collaboration tools, endpoint management tools, and enterprise ticketing systems.
Strong in-person customer service and communication skills, including the ability to explain technical information clearly to employees with different levels of technical knowledge.
Ability to work independently in the field, manage a regional workload, prioritize competing branch needs, and make sound support decisions with minimal supervision.
Ability to mentor other technicians, document repeatable support processes, and contribute to team knowledge sharing.
Ability and willingness to travel regularly among Seattle-region branch locations and to corporate locations as business needs require.
Valid driver license and reliable transportation appropriate for regular regional travel, subject to company policy.

Mansioni

Provide responsive, in-person technical support at Seattle-region branches, delivering a professional and approachable customer experience from initial contact through resolution.
Troubleshoot and resolve desktop, laptop, mobile device, printer, scanner, peripheral, software, operating system, connectivity, and other branch technology issues.
Engage directly with branch employees and leaders to understand business impact, explain technical issues in clear language, set expectations, and provide timely status updates.
Maintain a regular onsite presence across assigned branches and travel between locations for troubleshooting, installations, repairs, device replacements, refreshes, and project work.
Observe branch workflows and operating conditions to identify recurring issues, technology gaps, or risks that may affect employee service or branch operations.
Provides technical support and ticket resolution for multiple corporate departments and locations.
Serve as a senior escalation resource for complex endpoint and branch-support issues and help coordinate resolution when another technical team or vendor is required.
Lead or coordinate endpoint deployment activities, including imaging, configuration, software provisioning, equipment staging, user readiness, and post-deployment support.
Support new-hire onboarding by ensuring equipment is configured, deployed, and ready for use, and by assisting with first-day technical readiness when needed.
Participate in branch modernization, remodels, office moves, hardware remediation, lifecycle refreshes, and other assigned technology initiatives.
Mentor Desktop Support Technicians I/II through ticket guidance, troubleshooting assistance, documentation, and practical knowledge sharing.
Partner with Endpoint Engineering, Service Desk, Cybersecurity, Infrastructure, Network, Retail/Branch Operations, and vendor teams to resolve escalations and support project delivery.
Maintain accurate ticket notes, asset records, deployment documentation, knowledge articles, and support procedures.
Support endpoint lifecycle activities, including imaging, inventory tracking, equipment recovery, repair coordination, e-waste processing, and replacement planning.
Prioritize competing work, communicate operational impacts clearly, and complete support activities with minimal disruption to branch employees and customers.