IT/OT Systems Support Specialist

TEKsystems; Tacoma (WA); Vor Ort; USD 34.000 - 55.000; Vollzeit

Zusammenfassung

TEKsystems is seeking an IT Support Technician for an IT/OT environment in Tacoma, WA. You will be the frontline contact for end users, delivering reliable support for business-critical IT/OT systems and infrastructure while ensuring excellent customer service.

You will provide hands-on and remote support across desktops, laptops, VoIP, printers, networks, and OT equipment, participate in on-call rotations, and document incidents in ServiceNow, maintaining SLA adherence and asset inventories.

Qualifikationen

• 3+ years of experience in Information Technology.
• 2+ years of troubleshooting Microsoft Windows operating systems.
• Willingness to provide 24x7 support and participate in on-call rotations.
• Ability to resolve issues on-site within 30 minutes.
• Strong analytical and problem-solving skills.

Aufgaben

• Provide hands-on and remote IT/OT end-user support across desktops, laptops, mobile devices, and VoIP systems.
• Troubleshoot, image, deploy, and maintain hardware and software; support performance and upgrades.
• Support IT infrastructure including networks, VLANs, data centers, wireless, cabling, and storage.
• Assist OT systems including HMIs, PLC-connected equipment, and SCADA connectivity.
• Support cybersecurity initiatives through endpoint protection and patch management.
• Document incidents and changes in ServiceNow; maintain SLA and knowledge resources.
• Track IT/OT hardware assets and maintain network diagrams and inventories.
• Collaborate with IT, engineering, operations, vendors on outages and projects.
• Monitor critical infrastructure including UPS, switches, firewalls, and plant systems.

Kenntnisse

IT Support

Windows troubleshooting

On-call readiness

Analytical skills

Customer service

Network fundamentals

Tools

ServiceNow

Active Directory

Jobbeschreibung

TEKsystems is seeking an IT Support Technician for an IT/OT environment in Tacoma, WA. You will be the frontline contact for end users, delivering reliable support for business-critical IT/OT systems and infrastructure while ensuring excellent customer service.

You will provide hands-on and remote support across desktops, laptops, VoIP, printers, networks, and OT equipment, participate in on-call rotations, and document incidents in ServiceNow, maintaining SLA adherence and asset inventories.