Remote IT Desktop Support Technician

TALENT Software Services; Hickory (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

TALENT Software Services seeks an IT Desktop Support Technician to provide end-user support for Windows environments, Office 365, and related systems. The role covers on-site and remote assistance, incident resolution, and coordination with the IT team to maintain smooth operations.

The candidate will diagnose and route tickets per documented processes, perform imaging/deployment tasks, and assist with hardware, printers, and conferencing equipment. Strong English and teamwork are essential.

Qualifications

• Associate’s degree in IT related field or equivalent experience.
• Proficient in time management and task prioritization.
• Advanced level of English language.
• Effective organization and planning skills, with ability to handle changing priorities.
• Excellent communication and interpersonal skills.
• Must be a self-starter, able to work in team environment and motivate others.

Responsibilities

• Active Directory Administration.
• Limited support for corporate mobile devices.
• Familiarity with cloud applications (Box, Office365, etc.).
• Troubleshooting Cisco VPN connectivity.
• Remediating/minimizing anti-virus threats.
• Remote connection/utilization.
• Imaging and deployment server utilization.
• Asset lifecycle management skills.
• Various browser support (IE, Chrome, Safari, etc.).
• Installation/configuration of various Adobe products.
• Installation/configuration of Check Point endpoint client software.
• Printer/driver troubleshooting & installation.
• IPT based Telephony Device Management.
• ServiceNow (ticket management) utilization.
• Deployment, configuration and support of standard IP telephony.
• Hardware ordering and inventory management.
• Limited support for Mac OS and hardware.

Skills

Time management

English proficiency

Communication

Interpersonal skills

Self-starter

Teamwork

Education

Associate's degree in IT/related field

Tools

Active Directory

ServiceNow

Check Point endpoint client

Cisco VPN

Office 365

Box

Adobe products

Job description

TALENT Software Services seeks an IT Desktop Support Technician to provide end-user support for Windows environments, Office 365, and related systems. The role covers on-site and remote assistance, incident resolution, and coordination with the IT team to maintain smooth operations.

The candidate will diagnose and route tickets per documented processes, perform imaging/deployment tasks, and assist with hardware, printers, and conferencing equipment. Strong English and teamwork are essential.