Desktop IT Analyst II — End-User Troubleshooting & Support

TSB; Honolulu (HI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking an IT Analyst II – Desktop to provide day-to-day consultation, training, and troubleshooting for hardware, software, and related systems. You will install, configure, and maintain end-user workstations and collaborate with LAN teams to ensure desktop service levels.

Ideal candidates have 2–5 years in IT support, knowledge of DHCP and operating systems, and hands-on hardware skills. This full-time role offers a bonus program and benefits, with on-site work in Hawaii.

Qualifications

• . Minimum Years of Experience: 2-5 years in IT support or similar working environment
• .

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
• Assess the need for and implement performance upgrades to PC boxes, including CPU, RAM, drives, etc
• Collaborate with LAN support analysts and network administrators
• Administer and resolve issues with end-user workstation networking software
• Receive and respond to calls, emails, and tickets; create tickets as needed
• Move/add/change (MAC) requests as submitted by line managers
• Prepare tests and applications for monitoring desktop performance and provide statistics
• Assist in maintaining procedures for logging and monitoring desktop operations
• Organize relocations with Facilities/General Services
• Use KACE Server Appliances and Intune to manage endpoints
• Maintain inventory of monitors, keyboards, drives, cards, components
• Document instances of desktop equipment or component failure, repair, installation and removal
• Liaise with third-party support and PC equipment vendors
• Other duties as needed

Skills

PC hardware

PC components

Hardware troubleshooting

Networking concepts

Operating systems

Documentation skills

Vendor liaison

Education

Microsoft Certifications

A+ Certification

Tools

KACE Server Appliances

Intune

Job description

Bank of Hope is seeking an IT Analyst II – Desktop to provide day-to-day consultation, training, and troubleshooting for hardware, software, and related systems. You will install, configure, and maintain end-user workstations and collaborate with LAN teams to ensure desktop service levels.

Ideal candidates have 2–5 years in IT support, knowledge of DHCP and operating systems, and hands-on hardware skills. This full-time role offers a bonus program and benefits, with on-site work in Hawaii.