Desktop & Endpoint IT Support Engineer

SISL Global; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT services company in Portland, Oregon is seeking an Entry-level IT Support technician to ensure effective incident management and provide troubleshooting support across various endpoint devices. Ideal candidates should possess solid technical communication skills, both in articulating solutions to users and in collaborating with technical teams. Responsibilities include configuring new hire equipment and supporting video conferencing setups. This full-time position offers an excellent opportunity to start a career in Information Technology.

Qualifications

• Entry-level position focusing on IT support and troubleshooting.
• Ability to articulate technical solutions to non-technical users.
• Familiarity with both Windows and Mac OS environments.

Responsibilities

• Manage incidents for endpoint devices including laptops, desktops, and mobiles.
• Provide hands-on assistance with video conferencing equipment.
• Troubleshoot and repair technology issues for all endpoints.
• Deploy and configure equipment for new hires using automated tools.
• Coordinate with OEM vendors and other IT groups to achieve SLAs.

Skills

Incident Management

Troubleshooting skills

Customer service

Technical communication

Tools

Microsoft Intune

JAMF

Job description

A leading IT services company in Portland, Oregon is seeking an Entry-level IT Support technician to ensure effective incident management and provide troubleshooting support across various endpoint devices. Ideal candidates should possess solid technical communication skills, both in articulating solutions to users and in collaborating with technical teams. Responsibilities include configuring new hire equipment and supporting video conferencing setups. This full-time position offers an excellent opportunity to start a career in Information Technology.