Desktop Support Technician – Remote & On-site

TEKWings LLC; Salem (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

A technology support service provider is seeking a Technical Support Specialist in Salem, Oregon. This role involves providing technical support by telephone, remote access, and on-site for computer users statewide. Responsibilities include troubleshooting complex issues, analyzing system performance, and maintaining documentation. Ideal candidates should have strong problem-solving skills and the ability to handle hardware-related challenges effectively. The salary range is between $55,000 and $70,000 annually.

Qualifications

• Experience providing technical support via phone, remote, and on-site.
• Ability to troubleshoot and resolve complex hardware issues.
• Familiarity with logging technical requests and referring issues.

Responsibilities

• Provide technical support to computer users statewide.
• Log requests into a tracking system before escalation.
• Investigate and diagnose computer-related problems reported by staff.
• Communicate status of requests to affected parties.
• Analyze system performance and troubleshoot errors.

Skills

Technical support

Problem solving

Hardware troubleshooting

System performance analysis

Communication skills

Job description

A technology support service provider is seeking a Technical Support Specialist in Salem, Oregon. This role involves providing technical support by telephone, remote access, and on-site for computer users statewide. Responsibilities include troubleshooting complex issues, analyzing system performance, and maintaining documentation. Ideal candidates should have strong problem-solving skills and the ability to handle hardware-related challenges effectively. The salary range is between $55,000 and $70,000 annually.