End-User IT & Desk-Side Support Engineer

SISL Global; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent global IT solutions company in Oklahoma City is seeking a skilled IT Support Specialist to provide onsite support for hardware and software issues. This role requires incident management for various endpoint devices and includes deployment and configuration tasks for new hire equipment. The successful candidate will need to articulate technical solutions clearly and coordinate effectively with OEM vendors to ensure high-quality customer service. This position offers an excellent opportunity to engage with a dynamic IT environment.

Qualifications

• Experience with IT support for endpoint devices like laptops and desktops.
• Ability to articulate technical solutions to non-technical users.
• Familiarity with asset management systems and CMDB.

Responsibilities

• Provide onsite IT support for hardware/software troubleshooting.
• Coordinate with OEM vendors for hardware requirements.
• Deploy and configure IT equipment for new hires.

Skills

Incident Management

Hardware Troubleshooting

Customer Service

Technical Support

Windows and Mac Deployment

Tools

Microsoft Intune

JAMF

Job description

A prominent global IT solutions company in Oklahoma City is seeking a skilled IT Support Specialist to provide onsite support for hardware and software issues. This role requires incident management for various endpoint devices and includes deployment and configuration tasks for new hire equipment. The successful candidate will need to articulate technical solutions clearly and coordinate effectively with OEM vendors to ensure high-quality customer service. This position offers an excellent opportunity to engage with a dynamic IT environment.