Onsite Desktop & Endpoint Support Engineer

SISL Global; Rochester (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology service provider in Rochester, Minnesota is seeking an entry-level IT support specialist. This role involves diagnosing and repairing hardware and software issues, coordinating with OEM vendors, and providing desktop support to employees. Ideal candidates should possess good troubleshooting abilities and effective communication skills to assist non-technical users. This is a full-time position with a focus on delivering excellent customer service and support for various endpoint devices.

Qualifications

• Entry level position requiring basic IT support skills.
• Ability to articulate technical solutions to non-technical users.
• Experience with Windows and Mac-based workstations preferred.

Responsibilities

• Perform IT Onsite Desktop diagnosis and repair.
• Coordinate with OEM for hardware/software issues.
• Assist users with endpoint device problems.
• Manage incident resolution for laptops, desktops, and mobile devices.
• Deploy and configure equipment for new hires.

Skills

Troubleshooting

Customer service

Hardware support

Software configuration

Technical communication

Tools

Microsoft Intune

JAMF

Autopilots

Job description

A technology service provider in Rochester, Minnesota is seeking an entry-level IT support specialist. This role involves diagnosing and repairing hardware and software issues, coordinating with OEM vendors, and providing desktop support to employees. Ideal candidates should possess good troubleshooting abilities and effective communication skills to assist non-technical users. This is a full-time position with a focus on delivering excellent customer service and support for various endpoint devices.