Entry-Level IT Support Technician — Mentorship & Growth

Baker Newman Noyes; Portland (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

20 days paid time off

Health, Dental, Vision Insurance

401(k) Plan with company match

Business-casual office environment

Job summary

A leading accounting firm in Portland, Maine is seeking an Information Technology Support Technician to provide entry-level technical support in a collaborative environment. The role involves troubleshooting hardware/software issues, managing user access, and contributing to a positive support experience. Ideal candidates should possess basic IT knowledge, strong communication skills, and be willing to learn and grow. Enjoy generous benefits including paid time off, health insurance, and a supportive workplace culture.

Qualifications

• Strong communication and customer service skills.
• Basic understanding of IT systems and office productivity tools.
• Ability to manage time and prioritize tasks effectively.

Responsibilities

• Provide prompt, courteous, and effective front-line support.
• Demonstrate empathy and professionalism in resolving user inquiries.
• Work closely with internal teams to address complex issues.

Skills

Communication skills

Customer service skills

Foundational IT knowledge

Problem-solving

Education

Entry-level; 0–2 years in technical support

Interest in IT support or systems administration

Tools

Ticketing systems

Remote desktop tools

Job description

A leading accounting firm in Portland, Maine is seeking an Information Technology Support Technician to provide entry-level technical support in a collaborative environment. The role involves troubleshooting hardware/software issues, managing user access, and contributing to a positive support experience. Ideal candidates should possess basic IT knowledge, strong communication skills, and be willing to learn and grow. Enjoy generous benefits including paid time off, health insurance, and a supportive workplace culture.