Deskside Technician II — Onsite IT Support Pro

Stefanini, Inc; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunity for professional development

401(k) and paid time off

Job summary

Stefanini, Inc in Irvine, CA is looking for a Deskside Technician II. This full-time position involves troubleshooting hardware issues, managing ServiceNow queues, and providing IT equipment support. The ideal candidate should have at least 3 years of corporate desk side support experience with strong skills in both Windows and MacOS environments.

Stefanini offers a comprehensive benefits package including 401(k), paid time off, and professional development opportunities. Candidates should possess excellent communication skills and a customer-oriented attitude.

Qualifications

• Experience supporting Windows and MacOS applications.
• Troubleshooting and replacing hardware on PCs and Mac laptops.
• Valid driver's license and proof of auto insurance if travel is needed.

Responsibilities

• Troubleshoot and repair hardware issues.
• Manage ServiceNow queue and ticket follow-up.
• Engage OEM for warranty repairs.

Skills

Knowledge of multiple manufacturers and operating systems

Excellent troubleshooting capability

Ability to work in a team environment

Excellent verbal and written communication skills

Customer-oriented attitude

Education

3 years min. experience in corporate desk side support

Tools

ServiceNow

Active Directory

Job description

Stefanini, Inc in Irvine, CA is looking for a Deskside Technician II. This full-time position involves troubleshooting hardware issues, managing ServiceNow queues, and providing IT equipment support. The ideal candidate should have at least 3 years of corporate desk side support experience with strong skills in both Windows and MacOS environments.

Stefanini offers a comprehensive benefits package including 401(k), paid time off, and professional development opportunities. Candidates should possess excellent communication skills and a customer-oriented attitude.