Deskside IT Technician — Onsite Hardware Expert

Stefanini, Inc; Irvine (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Professional development programs

Job summary

Stefanini, Inc is seeking a Deskside Technician I in Irvine, CA to troubleshoot and repair hardware issues, support users, and manage support tickets using ServiceNow. The role requires 1+ years of corporate desk side support experience and the ability to work independently.

Candidates should possess strong communication skills, the ability to lift heavy equipment, and be customer-oriented. The position offers a comprehensive benefits package including 401(k), medical, dental, and paid time off.

Qualifications

• 1+ years of experience in corporate desk side support.
• Strong knowledge of Windows and MacOS systems.
• Ability to lift up to 50 pounds and engage in physical duties.

Responsibilities

• Troubleshoot and repair hardware issues.
• Manage ServiceNow queue and ticket follow-up.
• Conduct hardware asset inventory and support IMACR/D requests.

Skills

Troubleshooting

Communication skills

Teamwork

Customer service orientation

Tools

ServiceNow

Active Directory

Job description

Stefanini, Inc is seeking a Deskside Technician I in Irvine, CA to troubleshoot and repair hardware issues, support users, and manage support tickets using ServiceNow. The role requires 1+ years of corporate desk side support experience and the ability to work independently.

Candidates should possess strong communication skills, the ability to lift heavy equipment, and be customer-oriented. The position offers a comprehensive benefits package including 401(k), medical, dental, and paid time off.