Onsite IT Desk Support Tech II

Stefanini, Inc; New York (NY); On-site; USD 41,328 - 42,705; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental and vision insurance

Job summary

Stefanini, Inc is seeking a Deskside Technician II in New York, NY. This full-time role entails troubleshooting hardware issues, managing ServiceNow queues, and performing preventative maintenance on end-user devices. Strong communication skills and a customer-oriented attitude are essential.

The position offers a comprehensive benefits package, including 401(k), paid time off, and tuition reimbursement. Candidates must have 3 years of corporate deskside support experience with proficiency in Windows and macOS.

Qualifications

• Strong emphasis on supporting Windows and macOS.
• Experience troubleshooting and replacing hardware on PCs and Mac laptops.
• Ability to manage equipment inventory and lifecycle.

Responsibilities

• Troubleshoot and repair hardware issues.
• Perform urgent break/fix replacements.
• Conduct comprehensive site hardware asset inventory.

Skills

Knowledge of multiple manufacturers and operating systems

Excellent troubleshooting capability

Ability to work in a team environment

Excellent verbal and written communication skills

Customer-oriented attitude

Education

3 years minimum experience in corporate deskside support

Tools

ServiceNow

Active Directory

Job description

Stefanini, Inc is seeking a Deskside Technician II in New York, NY. This full-time role entails troubleshooting hardware issues, managing ServiceNow queues, and performing preventative maintenance on end-user devices. Strong communication skills and a customer-oriented attitude are essential.

The position offers a comprehensive benefits package, including 401(k), paid time off, and tuition reimbursement. Candidates must have 3 years of corporate deskside support experience with proficiency in Windows and macOS.