Onsite IT Desk Support Technician (Windows & MacOS)

Stefanini North America and APAC; Irvine (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits package

Tuition reimbursement

Professional development eLearning

Job summary

Stefanini North America and APAC is seeking a skilled technical support professional in Irvine, California. The role involves troubleshooting hardware issues and managing IT support tasks, focusing on Windows and Mac environments.

We offer a comprehensive benefits package including 401(k), paid time off, and opportunities for professional development. Ideal candidates will demonstrate excellent troubleshooting skills and a customer-oriented approach.

Qualifications

• 3+ years of experience in corporate desk side support.
• Experience in troubleshooting and replacing hardware on PCs and Mac laptops.
• Ability to travel locally and in-state when required.

Responsibilities

• Troubleshoot and repair hardware issues.
• Manage ServiceNow queue and tickets.
• Assist clients with physical support for IT incidents.

Skills

Excellent troubleshooting capability

Ability to work in a team environment

Customer-oriented attitude

Valid driver's license

Ability to communicate technical information

Tools

ServiceNow

Windows

MacOS

Active Directory

Job description

Stefanini North America and APAC is seeking a skilled technical support professional in Irvine, California. The role involves troubleshooting hardware issues and managing IT support tasks, focusing on Windows and Mac environments.

We offer a comprehensive benefits package including 401(k), paid time off, and opportunities for professional development. Ideal candidates will demonstrate excellent troubleshooting skills and a customer-oriented approach.