Deskside Technician II – Windows & Mac Support Pro

Stefanini, Inc; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Job summary

Stefanini, Inc is looking for a Deskside Technician II in Norfolk, Virginia. This full-time position involves troubleshooting hardware issues, managing ServiceNow tickets, and supporting end-users on both Windows and Mac systems.

The ideal candidate will have at least 3 years of experience in corporate desk side support, strong communication skills, and a customer-oriented attitude. Comprehensive benefits, including 401(k) and medical insurance, are offered.

Qualifications

• 3+ years of corporate desk side support experience with emphasis on Windows and MacOS.
• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability, both independently and in teams.

Responsibilities

• Troubleshoot and repair hardware issues on end-user devices.
• Manage ServiceNow queues, escalating unresolved tickets.
• Conduct comprehensive site hardware asset inventory.

Skills

Troubleshooting

Customer-oriented attitude

Teamwork

Communication skills

Job description

Stefanini, Inc is looking for a Deskside Technician II in Norfolk, Virginia. This full-time position involves troubleshooting hardware issues, managing ServiceNow tickets, and supporting end-users on both Windows and Mac systems.

The ideal candidate will have at least 3 years of experience in corporate desk side support, strong communication skills, and a customer-oriented attitude. Comprehensive benefits, including 401(k) and medical insurance, are offered.