Deskside Technician II - Advanced IT Support & Imaging

Stefanini, Inc; Charlotte (NC); On-site; USD 37,195 - 38,572; Part time

Job summary

Stefanini, Inc is looking for a Deskside Technician II in Charlotte, NC to provide advanced IT support. In this mid-level role, you will troubleshoot and resolve complex technical issues for end-user devices. The position requires strong hands-on skills and experience with various tools, including MDT and SCCM/Intune.

Compensation ranges from $27.00 to $28.00 per hour, and you will have the opportunity to mentor Level I staff while working closely with engineering teams.

Qualifications

• Advanced technical support skills for various devices.
• Strong troubleshooting abilities for escalated issues.
• Experience in imaging and workstation builds.

Responsibilities

• Provide advanced, in-person technical support.
• Troubleshoot hardware, OS, and application issues.
• Lead complex workstation builds using standard tools.

Skills

Advanced technical support skills

Strong troubleshooting of hardware and OS issues

Experience with workstation builds and imaging

Proficiency in incident diagnosis

Active Directory and group policy administration

Tools

MDT

SCCM/Intune

Active Directory

Job description

Stefanini, Inc is looking for a Deskside Technician II in Charlotte, NC to provide advanced IT support. In this mid-level role, you will troubleshoot and resolve complex technical issues for end-user devices. The position requires strong hands-on skills and experience with various tools, including MDT and SCCM/Intune.

Compensation ranges from $27.00 to $28.00 per hour, and you will have the opportunity to mentor Level I staff while working closely with engineering teams.